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 Reservation

TERMS CONDITIONS

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RESPOSIBILITY


Terms and conditions of transportation of guests and baggage on Huong Hai Junks (Huong Hai Ha Long Co.) is governed by the Huong Hai Junks Passage Contract, a copy of which will be included with your preliminary documents or on request. Your acceptance of the Passage Contract constitutes agreement to those terms and conditions, including the procedure for resolution of disputes, when your voyage begins.

Huong Hai Junks shall have the right to cancel or alter in any way any scheduled sailing or itinerary which, in its sole judgment and discretion, is justified for any reason and to do so without liability for damage or for any loss to guests. Huong Hai Junks also reserves the right, in the event of a full-cruises charter or for any other reason, to cancel reservations and bookings whether or not a deposit or full payment has been received. In such event, Huong Hai Junks's only liability will be to refund to guests the amount it has received.


DEPOSITS


A 70% deposit is required within 3 days of reservation or sooner, as specified by Huong Hai Junks. Cabins are subject to cancellation and resale if required deposit amount is not received within the specified option period.

Balance of Payment
Full payment for all cruises must be received by Huong Hai Junks no later than 60 days before sailing.
All reservations are subject to cancellation without notice if payments are not received by the due date, and are guaranteed only when paid in full 60 days prior to sailing. Reservations made within 60 days of sailing require full payment within 7 days of the reservation or sooner, as specified by Huong Hai Junks.


PAYMENT MODALITIES


The full payment of the accommodation package must be made no later than 60 days before sailing, for all the members both for the single reservation and for the group reservation. In the reason for payment please indicate at all times the name of the person to whom we can refer (for single reservation) or of the group leader (for group reservation). The payment can be made either by bank transfer or by credit card (American Express, Visa, MasterCard, Diner's Club or Discover Card). Expenses incurred for onboard services/products by the guest, or by Huong Hai Junks on behalf of the guest, shall be paid by the guest prior to disembarkation.


CANCELLATION BY GUESTS


Regardless of suite resale, the following policies shall apply to all cruise cancellations if you cancel your trip at a later stage :
-    90-60 days 25% of full fare
-    60-30 days 50% of full fare
-    30 days or less  100% of full fare
-    Non appearance/no written notice  100% of full fare

The above penalties apply when the entire booking is cancelled and apply to all services including cruise and land arrangements. Guests or their travel agent must telephone or send a fax to Huong Hai Junks’s Reservation Department to cancel the reservation.


REFUNDS


Before a determination regarding a refund can be made, all cruises and air documents must be returned to Huong Hai Ha Long Co., LTD, Partial use of cruise, airfare, hotel and land extensions does not qualify a guest for a refund. All refund requests pertaining to cruise, land and air are subject to final review by Huong Hai Junks. 

Optional Travel Insurance
We strongly recommend that all guests purchase comprehensive Trip Cancellation/Interruption Insurance for the full purchase price of the cruise as well as air and/or land program costs. Your travel agent can provide additional information about Huong Hai Ha Long Co., LTD, a program that has been specially designed and economically priced exclusively for our guests.


BAGGAGE AND VALUABLES


Though we take all reasonable care in the handling of baggage, Huong Hai Junks's responsibility for lost, damaged or misplaced baggage and other personal property is limited by the Passage Contract. Huong Hai Junks is not responsible for camera equipment, jewelry, cash or other similarly fragile and valuable items contained in checked or unchecked baggage. These items, as well as medications or prescriptions, should be carried on and off the cruises by the guests themselves. Safes are available free of charge on board. For your safety, all guests and all baggage must pass a security checkpoint. 


CHILDREN TRAVELING WITH AN ADULT


Children under 18 years old must be accompanied by an adult and if that adult is not a parent or legal guardian, written permission from the parent or legal guardian is required. 

Embarkation/Disembarkation
The cruises will be available for embarkation two hours before the scheduled sailing time noted on the itinerary sent with the final documents. On disembarkation day, cabins must be vacated two hours after the scheduled arrival time, unless otherwise agreed by the Captain.


GUESTS WITH DISABILITIES/SPECIAL DIETS


Guest with disabilities is welcomed aboard Huong Hai Junks cruises. Huong Hai Junks have limited facilities aboard cruises for guests with disabilities. Any person requiring special services, assistance, equipment or accommodations must advise Huong Hai Junks Reservations Department at time of reservation. The guest will be informed whether early embarkation will be necessary. Huong Hai Junks have right to refuse requested accommodation that is not readily available.

For safety reasons, guests in wheelchairs cannot be carried on launches in ports where the cruises are at anchor. Upon notification by guest with a disability, Huong Hai Junks Reservations will provide written specifications detailing suite and bathroom doorway widths and other pertinent access limitations on board the cruises. Guests using wheelchairs must be accompanied by a companion for access to all other areas of the cruises. Please note that accessible cabins are subject to availability and must be requested at the time of booking.
If guests have special dietary needs, Huong Hai Junks must be advised at time of booking or, at the latest, six weeks before sailing. Every effort will be made to comply.


OPTIONAL SHORE EXCURSIONS


Shore excursions purchased before sailing are subject to a 50% cancellation fee from the time of booking and a 100% cancellation fee if cancelled within 30 days prior to sailing or once onboard. 


SERVICES PROVIDED BY INDEPENDENT CONTRACTORS


All shore side tours and services described in this brochure are provided by independent contractors. Huong Hai Junks shall have no obligation or liability of any kind to guests for acts or omissions in connection with or arising out of arrangements with independent contractors, including but not limited to airline carriers, ground-tour operators, hotels and onboard physicians since they are neither agents for nor employees of Huong Hai Junks.


INTERNATIONAL TRAVEL DOCUMENTS AND HEALTH INFORMATION


It is the guest's obligation to obtain a valid passport, visas and public health documents for all applicable ports of call and overland tour destinations. Consult your travel agent for advice on such requirements.

Guests will be sent preliminary cruise documents approximately prior to departure time. These will contain a visa application package from a reputable visa service agency so guests may avail themselves of this service. We strongly recommend that all guests contact their personal physician, the Department of Public Health or the Centers for Disease Control to obtain expert medical immunization recommendations for their intended itinerary and travel plans and to specifically address Malaria and Yellow Fever requirements in time to receive any necessary vaccinations/immunizations and for them to take effect.


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